Testimonials

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April 9th, 2012

Last Tuesday morning my wife and I were awakened to noises emanating from the adjacent condo unit at approximately 5:30 AM. A massive water leak in the newly renovated kitchen next door was the water source and that water leak affected a total of nine condo units.

I am writing to express my appreciation for the courteous treatment that my wife and I received from Max and Jeff. This has been a most unpleasant and unfortunate experience to have to deal with, particularly as we just finished a six month renovation project in our condo. Your men worked all day that first day to stabilize the water damage and followed up for the next three days with their equipment and removal of damaged material.

Both Max and Jeff were very professional in their explaining in detail what actions they were taking to dry out our unit and answered all of
our questions to our satisfaction. Today they removed the last remaining equipment and conducted the final meter testing. Having been in a sales and service business in my career, I am always pleased to say “thank you” for professional and courteous service that I have received.

Sincerely,

Ed Paxton
Placida, Fl.

March 21st, 2012

Dear Mr. Silva:

Working with Erickson’s team of employees was a pleasure. All workers were respectful and performed the fire restoration in a professional and timely manner.

The fire was a very traumatic event and my gratitude goes out to yourself and to all of Erickson’s conscientious employees. Erickson’s diligence and ability to coordinate with Northern Trust Bank’s Special Projects team member Amanda Trammel, Guardian, Elaine Schmidt and myself was particularly a difficult challenge; however, you managed to complete the entire project with all of our greatest expectations.

I would like to also thank you for your management of my personal belongings, the cleaning and restoration work was perfect. The upgrades to the marble counter tops, bathroom tile, lighting fixtures and kitchen hardware was a wonderful surprise.

I would highly recommend Erickson’s to anyone who requires construction work for fire damage and specialty work. Thank you for the comforting closure Erickson’s provided to the disaster Northern Trust Bank and Rindge Holdings, LCC. faced.

Thank you again for the personal touch and professional work.

Sincerely,

Stacie Rindge

February 17th, 2012

Hi Roy,

I just wanted to thank you and Dan for a job that was done in a timely manner and without disruption to us. Everything was scheduled ahead of time and I was aware of what was going on. Everything looks great.

Thanks
Linda

December 1st, 2011

David, I am so glad that I contacted Ericksons when I had my water problem. Your company was quick to respond,
and I couldn’t have asked for a better man to show up than Max. Not only was he pleasant, sympathic, and knowledgeable,
but offered to help in any way he could. He is a treasure, and a very fine representative for your company. I feel that my
terrible situation was handled perfectly, and if ever I should be in that situation again, I would call Ericksons. Everyone that
I have met from you company has been outstanding. Thank you for your wonderful company, and MAX.

A VERY SATISFIED CUSTOMER,
ROSE SCOTT

December 1st, 2011

I have had a couple of experiences with Erickson’s in the past month. I have received some of the best customer service I have ever received in my life. Any request I have made has been met, anytime I call I am helped instantly, my questions are answered right away. The customer service has been over the top. I have had to ask for some info to be emailed to me & it is always sent to me very very promptly. I can’t say enough good about this company & all of the employees I have had the pleasure to work with. Hats off to an amazing company!

Thanks
Tara Manning

November 30th, 2011

I would like to take this opportunity to thank you and your team for doing such a great job. I am pleased with the results of the completed project.
I would also like to thanks Max and Dan for arriving immediately and taking care of the water damage. They did a great job as well.
I would highly recommend your Company.

Have a Blessed Holiday Season!

Ada Torres

November 27th, 2011

Roy,

Thank you so much for your work on our home. You were very professional and completed the job to our satisfaction. You were easy to deal with and we appreciate all. The only down side was the wait to get more tile that had to be ordered but those things sometimes happen.

Our sincere appreication.

Sincerely,
Jim and Judy Myre

November 26th, 2011

To Whom It May Concern @ Erickson’s,
I would like to take a moment to say how pleased I am with Erickson’s response to our water emergency. They answered promptly and were quickly on-site to address the problem with our flooded clinic. I found David Beauregard to be very professional and thorough with his inspection and with his recommendations for resolving our water damage. I especially would like to say how pleased I was with Max Esposito. He was on-time, courteous and went above and beyond in dealing with our problem. He worked around our cleaning crew and I am aware that he got up early on several days to be at our clinic at 5:00am to deal with our water damage. His willingness and timeliness to arrive at such an early hour to accommodate our clinic and our patients is very much appreciated. Because of Max and his work ethic we experienced little to no interruption at our clinic in being able to provide life-saving medical treatments for our patients who depend on us for their well being and care.
Great Work!
Steve Hawkins
Area Facility Technical Manager
American Renal Associates
Lehigh Acres & Naples, Florida

November 25th, 2011

Hi John,

I just wanted to send an email to thank you for all your help in restoring my Florida home. I particularly appreciate the extra help you provided in making everything come together for me while I was there….from contacting the plumber to arranging the curtains to be hung. I was thrilled that when I left to come home I could honestly say everything was 100%.

All the people I encountered were very helpful and professional. Pass along a special thanks to Roy as well for all he did while I was there.

I look forward to getting down at Christmas with my family.

Thanks again for your help,

Barb Sovereign

November 21st, 2011

Roy,
I wanted to drop you a quick not to thank you for all of your help throughout the repair part of my water damaged property. I found everyone to be extremely prof essional and helpful but you got to deal wiht me on a more detail level making sure that all my repairs were completed not only in a timely manor, but also at a top quality level. Even having to call me to let me know that some work was not to your satisfaction was probably not easy, but you wanted to make sure that I got a new looking condo when done, even working around my tennants scedule.

Don’t take this the wrong way, but I hope I don’t need you again….. hahaha. But if I do I know I will get a professional job.

Once again, thanks for all your help!

Sharyl Wicks

November 14th, 2011

To Whom It May Concern:
I would like to express my sincere gratitude for the exemplary services provided by your company and crew during our recent home catastrophe. Several weeks ago, our carpets were cleaned by another company. Shortly thereafter, I developed a severe allergy to the chemical that had been used and developed asthma. We were referred to your company by a friend and very satisfied Erickson customer, and was able to speak to Dave immediately. He was able to assess our home within a few hours and recommended blowing ozone through the home and afterwards using an air scrubber. We explained our homeowners insurance would not cover this claimand he worked diligently to hold down any expense.
Since then, Dave and his team has done everything in their power to remove the chemical irritant from our home to no avail. Ultimately we did have to pull the carpeting and pad. With each step, every member of the team, including Dave, Eric and the emergency crew has been professional, kind, courteous, and extremely supportive.
I will personally recommend your company to anyone I know of that is in need of similar services. Thank you from the bottom of myheart for all your support and professionalism through this very difficult crisis.

Sincerely Yours,
Jenny Clark-king

November 14th, 2011

Dear Christine,
I would like to express to you the positive experience I had working with one of your employees,
Geoff Morree. I found Geoff to be polite, pleasant, helpful, and competent. I will definitely
recommend Erickson’s service to any of my friends or neighbors who find themselves faced with a
water problem. I would further recommend that they ask for Geoff to work with them.
Sincerely,
Carolyn Cunningham

November 3rd, 2011

Dear Christine,
I just want to write a note and tell you how well I was treated by Geoff Moore. I had water in several rooms in my home from a washing machine that ran over.
Geoff was always pleasant and explained everything to me.
My neighbor and I both left our homes when he was there, we felt he was so honest.
If i were to grade him I would give him a 10+ I will surely recommend him to my friends.
Yours truly,
Muriel K. Kappler

August 31st, 2011

Thank you.
Dennis and I are so impressed and pleased with Ericksons’ handling of our (small) bedroom flood. David was there in the wee hours of a Sunday morning to reassure us and take control. John and Roy have followed up seamlessly repairing the walls and replacing baseboard and “hooking us up” with the carpet replacement. What was a headache has become manageable and quickly resolved with your expert and efficient involvement.
We thank your for your response, your professionalism and your help.

Sincerely,

Karen and Dennis Tarnow

July 27th, 2011

Dear Kenneth and Christine,
Wewantedto say THANK YOU to you and your wonderful staff for all that you did to help us through the very difficult situation that resulted form a bad leak that we had in our apartment. Calling Erickson’s Drying Systems was the best thing we could have ever done. It is rare today to find a company that is professional, reliable and efficient, and everyonethat came to our apt. was caring, helpful and knowledgable. We have already sent individual e-mails to David, Roy andJohn,but we don’t remember the name of the painter, plumber or the carpetinstaller, andwe wantto be sure that they are also recognized for their great service.
As of yesterday everything was completed and ourguest bedroom and master bath vanity look better than new. The best thing weeverdid wascall Erickson’s, andwe wanted to be sure to thank everyone involved in helping us get our apt. back to normal!
Thanks again, andplease feel free to include this letter on your testimonials page. We would recommend your company to anyone!
Best regards,
Tom and Ann Cardamone

July 27th, 2011

We just want to say THANK YOU for doing such a great job during our leak damage problems. We were very stressed out about the damage caused by the leak, but you helped to reassure us that everything was going to be fixed and it helped us get through a very difficult situation.
It is rare these days to find people as dedicated and professional as you, and a company as great as Erickson’s. We never expected the repairs to be done as quickly as they were.
As of yesterday everything has been repaired … new carpet and closet in our guest bedroom, and new vanity in our master bath. Now everything looks better than new and we couldn’t be more pleased.

You have our permission to put this note on the Erickson’s Testimonial page on the website!

Thanks so much.
Warmest regards,

Tom and Ann Cardamone

July 20th, 2011

Mr. Silva,

On behalf of my husband and I, we would like to send our thanks to you and your staff, especially John Dransfield and Max Esposito, for all the hard work done to our home. The level of professionalism and timeliness was above and beyond our expectations. Not to mention the fact that our bathroom and bedrooms look beautiful! We are extremely satisfied with the service provided and would definitely recommend your company!

Thank you again and please extend our gratitude to your staff!

Sincerely,

Rachel and Robert Soler

May 9th, 2011

To everyone concerned

My wife and I wish to draw your attention to three outstanding people:
Dave, Roy and your sub Pete. They responded quickly when our condo was flooded and the quality of their supervision and work was excellent

Because of their action, and Roy,s follow-up in particular, we were very pleased that we had called Erickson’s . They are indeed an asset to your organization.

George Douglass

March 25th, 2011

Dear David,
We would liketo thank you for your prompt response to our flooding catastrophe on March 3rd.
Yourcalm demeanor and reassurances that all would be repaired helped us cope with the mess at hand. Your
explanation of the clean-up process as well as being available to take our calls was exceptional.
With gratitude,
Mary Anne Timmins and Joan Williams

March 24th, 2011

To Whom it May Concern,
My wife and I are gettingready to move intoa rental home andwehad Ericksons cleanthe carpet before
making the move. Today Blake came byto do thejob at exactly the scheduled time. Wewanted to write a quick
letterof appreciation not only highlighting his hard workbut also his flexibility with us as customers. He went
the extra mile to help us feel good about ourcarpet being cleaned. Because ofworkers like Blake wewill
definitely choose Ericksons again ifwe have the need.
Please pass on our appreciation to him.
Thanks,
Brad Livermon

February 25th, 2011

I simply cannot express how happy I am with the job that Blake Curran did at my home.
I met Blake at my home to try and figure out the odor problem Iwas having in my great room. I had just recently
purchased the home and even with painting and sanitizing the duct work could not get rid of or identify the odor in this
room. The carpet was very old (at least 10 years old) dirty and worn looking. I spoke to him just prior to entering the
home so he knew what we’d be up against.
He immediately identified the odor for cigarette smoke. The past owner did smoke. I was afraid it may be a mold issue
since the a/c unit I replaced had heavy mold on the coils and she had also been using a window a/c unit instead of the
central air.
He suggested a deep scrub along with deodorizing. He then told me that for a little more money, he could also dye the
carpet and help restore the very badly sunlight damaged areas. The economical cost of the service along with cleaning
my bedroom carpet prompted me to ask him about cleaning my tile grout, which I then decided was worth the extra
money.
I cannot tell you how absolutely wonderful my carpet and tile look. Mycarpet and tile look brand new. I never thought
with the age of the carpet that it could be brought back to that state. The carpet pile is raised and even looking along with
the coloring, it truly looks brand new. Blake did a fantastic job and obviously took the time and effort needed to make it so
nice, this was clearly not a 10 minute cleaning job that I have had done in the past from other companies.
I will always use and recommend your company to anyone that needs your service. The company I work for deals with
septic systems and we have our share of calls that the owners tell me the toliets overflowed and flooded
everything. Because of the types of services you provide, I will do my best to try and send any customers that have water
damaged related issues your way.
Keep up the good work I!
Diane Honas

February 23rd, 2011

Kenny,
I would like to report on the outstanding service your agent, Roy, provided to me in response to a call for repairs in a condo I was in the process of selling last month. Roy tackled the problems with the outmost of skill and completed the job in a very timely way which was important to me because I had to catch a flight to Pittsburgh the next day.
I appreciate his good service.

Winifred A. Schano

February 23rd, 2011

I want to take this opportunity to thank Chad for his qucik response to my unit distress caused by the unit above
me. Being 1059 miles away, I felt comfortable and complete confidence in Chad’s work. He kept me informed
every day at a minimum as to the status. I ca nonly say, andthis is the highest compliment i can provide. You
are fortunate that the company I work for does not have an office in Fort Myers. If so, Chad would at the top of
my list to recruit. I can teach him my trade, but I can not teach the level of customer service and dedication he
has shown. Chad is the main factor for me to accept a proposal from your firm to but the unit back in place, not
the same, but better than the original. Chad has set the bar high and my expectations will be at that level as we
move forward.
Please share this e-mail with Chad. PS tell his wife to give him a hug. I know he has worked late, but I am truls
appreciative.
Bill Marois

February 14th, 2011

Dear Ms. Erickson:
Please accept my appreciation for Erickson’s Drying Systems’ continued support of Moffitt Cancer Center. We received your recent generous donation of $6,000 as the Maui Jim Sunglasses Premium Gift Sponsor for the Tenth Annual Skanska Moffitt Classic held in September 2010. We have enjoyed remarkable growth since our doors opened in 1986 due in large part to your support and that of other thoughtful individuals and companies. Moffitt marks a very important anniversary this year – 25 years committed to one mission: to contribute to the prevention and cure of cancer. From the beginning, our sights have been set on fighting this disease and finding new resources and hope for cancer survivors. Today, Moffitt is the only Florida-based National Cancer Institute Comprehensive Cancer Center, but its focus on translational research has had an international impact. Moffitt is at the forefront of developing personalized medicine with its commitment to Total Cancer Care™. This ambitious, patient-focused approach to treating and preventing cancer identifies the needs of patients and their families, creates an approach to meet those needs and uses science to intervene and help prevent the need before it develops. We are working tirelessly to ensure that all patients – in the Tampa Bay community, throughout Florida and beyond – have increased access to cutting-edge clinical trials that focus on the prevention and treatment of cancer. On behalf of everyone at Moffitt, thank you for helping us to achieve this goal.
Best regards
William S. Dalton, Ph.D., M.D.

February 8th, 2011

I wanted to write and let you know how extremely satisfied I was with the way in which my condo being restored to its original condition was taken care of and handled. What a sigh of relief to have been dealing with professionals who truly knew what they were doing.

From the first day the project manager Mr. Silva entered my home and surveyed what needed to be accomplished, not a minute was wasted. That very afternoon some of his workmen were here on the job. That continued for four days until ALL phases of my restoration were completed. In this day and age …. I feel fortunate to have selected your company.

Thank you for your attention to my job.

Marie Anne Nelson

January 21st, 2011

Dear Kenny,
Just a note to thank you for the great job your company did for us.  The work was done quickly and efficiently.  Your project manager Roy, needs a thank you also for always being there when we had questions or needed something done.  You have a great team working for you.

Again thank you for the professional job that your company did.

Sincerely,
Bill & Cheryl Chviek

December 10th, 2010

This is just a short note to express my appreciation and thanks for the excellent job you did overseeing the remodeling of my kitchen after a pipe leak in the ceiling caused such damage. Your help in dealing with the insurance adjusters was invaluable. and you were always available to answer my questions. I know you made a special effort to get the job completed in time for my family’s visit at Thanksgiving.

I was very impressed with the quality of the work done by David on water, Paul Stein on plumbing, Peter on carpentry, plus the electricians and the last crew sent for the vinyl work. Special mention should go to Roy for his supervision on site and to Alecia at Cabinets Plus for all of her help and suggestions. The cabinets are wonderful.

Everyone who worked on this project was very polite.

Sincerely,

Barbara Bonthron

December 5, 2010

To Whom It May Concern,

This letter is way over due and it needed to be written before it goes by the way side and is forgotten. With all of the problems in our home I just did not get around to it. So please forgive the tardiness as I will try an accomplish this well deserved letter.

On Oct. 27th, 2010 at 7pm we came home to a major disaster in our home due to a pipe which broke under our sink. This flood was ankle high deep and went throughout our home reaching 7 of 10 rooms. We attempted to use Wet Vac but we were at a disadvantage due to the enormous amount of water in the house.

We immediately called the plumber and he in turn called your company. I thank the man upstairs because he sent on angels wings to our home a wonderful man by the name of David Beauregard. Never before experiencing something like this, he put us at ease right from the start. He came in out home with many machines which all looked like would be used at a construction site. He stayed for many hours that night by assured me that he would not leave until the major water was gone and he then would be back the next day to assess the damage properly.

Upon doing so, David assessed this was a major disaster. He took great pains with us, answered all of our concerns which was many as you may imagine. My husband has major health problems and is on oxygen 24×7 and I have serious health conditions as well. He took this in consideration in how to handle the cleanup. Extra pains went into his assessment of this claim. We did not need this extra stress added to our life but accidents happen and we have to deal with them when they arise in life. Just knowing that there is a company out there with the knowledge of how to deal with incidents like ours is a God sent.

We saw David for 9 days straight with all of the machines. It sounded like a factory in our home 24 hours a day and it was very stressful. David introduced us to John Dransfield, who is a Restoration Manger. He now would handle the claim for us and all repairs to the home which are many. So we would not be dealing with David any longer and now we deal with John and Roy.

Up to now with this company we feel so grateful in how everything is being handled. You employ wonderful people who are sensitive to our needs and wants. So far David, John and Roy are assets to this company and we are thankful you hired such kind, considerate, knowledgeable, and respectful people in your employ.

Our repairs is just beginning due to the insurance holdup, but we are sure, how so far everything has been handled til now, we will have a wonderful experience with your company & no problems. God willing our life can get back to normal. What ever normal is for us.

Thanking you again and may all of the staff have a Blessed Holiday Season…

Respectfully,
Charles and Doreen Monahan

Monday, November 15th, 2010

Amanda,

I wanted to take this opportunity to thank you and your team particularly Yudiel for the outstanding job, professionalism and great customer services. Yudiel reviewed my needs and expectations, reviewed what he was going to do step by step, had be survey a few issues such as traffic patterns and advised he would work them a bit harder to bring the carpet back. He then asked if I would review the final w2ork and recapped what he did and if it met my expectations… it did. Yudiel went over the paperwork with me and explained the charges, he then asked if I had questions and thanked me for my business. I was very appreciative of his professionalism and his outstanding customer service.

Please share this with Yudiel and know we will be recommending Erickson’s as well as Yudiel to anyone who needs any of your services. Thank you again for your time. I respectfully ask you place a copy in his file for review.

Regards,
Michael Luyster
Area Sales Manager, GE Appliances

Mr. Erickson:

Chad has been more than helpful, respectful, and has made a difficult experience (flooding) an easy transition. He is an asset to the company. Thus far, my experience with Erickson’s has been a positive experience. It is great to deal with such a positive company and professional organization.

Thank you,
Meg and Louis Traina

August 19, 2010

Dear Angela:

I am writing to thank Dave Beauregard and Gary Dunn and all of Erickson’s for the excellent service they provided to me during the ordeal of my water damage claim beginning on July 26th, 2010 at my home in Laguna Lakes in South Fort Myers, When I came downstairs and saw the water seeping out of the washing machine, my first thought was to call Erickson’s. Back in 2005 when I had water damage to my master bedroom because of hurricane Wilma, Erickson’s was there to help me through that claim providing professional, quick, quality, and outstanding service.

When Dave arrived with the fans within an hour of the damage it was very calming to know that the water would be cleaned up so no further damage would occur.

Dave was great and so wonderful during this upsetting time. He came back the following days to check on everything and always arrived on time. I felt very comfortable knowing that he was taking care of the water damage.

Gary was another great person assisting me with the claim. He arrived and quickly wrote up the damage report. Gary always answered his phone to answer any questions I had. He set up the times for the work to be done so as to make it at a time convenient to my schedule but in a timely manner. I appreciated the fact that the laundry room was done on a Saturday so a new washer and dryer could be delivered the following Monday.

I was so thankful I was able to work with Dave and Gary. I would definitely call Erickson’s again (hope I do not have to) and I would highly refer my friends and business associates to your company.

Thanks again to all at Erickson’s for all their assistance.

Kindest Regards,
Mary Louise Chiappetta
Publisher
Suite Life Magazine

September 4, 2009

Dear Ken & Christine,

May 8, 2009 will probably go down as the worst day that my wife, Ceil, and I have spent in our ten years living in Florida. The landscaping company here at Legend’s Golf and Country Club broke our outside water faucet. This accident was not reported and I came home two hours later to almost two inches of water throughout the entire house.

Not knowing who to call, we checked the yellow pages and your advertising jingle brought us to you. Within one hour Geoff Moore arrived at our house and began working to extract the water. Geoff put us at ease through the drying process and the initial demolition work. He was professional, efficient and very knowledgeable about what was happening and the upcoming process we would be living through.

Then came John Dransfield and his crew, Max, Adam and Rob. They were a pleasure to work with over the entire 15-week process. These men were always professional and courteous. They expertly coordinated many subcontractors from tile work to mirror replacement to cabinet repair. John even helped us understand the insurance process. Everything came out beautifully. It was a trying time for us, especially being moved out of our home for 8 weeks, but John, Max, Adam and Rob made it a little more bearable.

One subcontractor used was Flooring America, specifically Travis Carlson and his father Al. We were very impressed with their knowledge and customer service. Their tile crew was outstanding and did a wonderful job taking up the old tile and laying the new. I would highly recommend them to anyone!

Ceil and I really appreciate all the hard work and effort that Erickson’s put into making our house even better than before the accident. The knowledge, service, and professionalism is much appreciated.

Thank you all for being there for us!!!!

Sincerely,

Joe & Ceil Caulfield

July 16, 2009

Dear Mr. Erickson,

I would like to take this opportunity to commend all of your employees. The first person I met was David Beauregard at 2:00 AM Friday March 13, 2009. When I had called the local number, John Dransfield said he was sending someone right out. David called me several times before he got here to assure me he was on his way. After David’s arrival, he began right away and worked steadily by himself until helped arrived around 8am.

David said Erickson’s was a full service company and they could do all the repairs if I so wished. Like most people, I did not want to deal with contractors.

By noon, David and Adam had removed most of the flooring and all the baseboards and my husband and I were ready to move into a motel for 3 Days. David continued to keep me informed as to the progress and what the next step would be.

I have nothing but praise for David and how he handled the situation.

Next John came and we setup for all the repairs to be done by Erickson’s. We had to vacate the house for a month for all this to be done. My husband is a kidney dialysis patient and is on a breathing machine and oxygen. We probably would have been able to stay longer but my husband would not have been able to handle the fumes.

We would stop by and Max and Adam kept things moving along. They did a super job of painting and prepping and were very accommodating.

I have nothing but good words for Erickson’s and have told many friends about your company and employees.

Sincerely,

Audrey B. Stamara

March 5, 2009

Hello Kenny Erickson,

I would like to say thank you for the wonderful job that David Beauregard did drying up the water at my condo on Valen Way.  What service!  I had thought good service had disappeared but David showed me that it still lives at Ericksons Drying Systems.  He seemed to know what I was going through and kept me informed about each thing along the way.  Doctors could learn a thing or two from him.  Thank you for such excellent service and a great job!

Sincerely,

Laurie Heaver

January 23, 2008

Dear Mrs. Erickson:

Thank you for your expedient response to my emergency call on January 23, 2008, regarding the water heater failure in my home and subsequent flow into my bedrooms, closets, and dressing room.

Additionally, I appreciate your sending your technician, Mr. Jeff Moore, to assess the problem, address its solution, and most efficiently and effectively accomplish the task .. My Wife and I feel very fortunate that Mr. Moore was selected by you, for besides observing his obvious professional competence In carrying out his duties, we were able to determine that he is most trustworthy and one that we could, If necessary, leave alone In my home with complete confidence and freedom of concern. That statement of confidence in Mr. Moore should be regarded as most complimentary because we are very wary and selective of whom we invite Into our home. Mr. Moore’s communicative skills are excellent, exemplified by his ability to discuss the process from extraction, drying, damage removal, and recovery in easily understood language and descriptions, backed by his ability to answer our questions thoroughly.

I think that you should regard Mr. Moore as a very positive ambassador for your firm, as I am certain that you, in fact, do.

Thank you again for your ongoing assistance.

Sincerely,

E. Lee Bohannon

October 27, 2004

Dear Ken & Christine:

It has now been 10 weeks since Hurricane Charley tore through our multi-condominium association consisting of 264 units of which 60 units were seriously affected by rain & water intrusion.
Immediately following the storm I tried to contact several water extraction drying companies for emergency assistance only to get their recorded message to leave my number and they would return my call. I’m still waiting for some of them to call as of this date.

Your Company had the most assuring message of all stating. that ”we have the man Power and the equipment availability to handle your needs and you will be placed on our list and contacted as soon as possible.” Christine contacted me immediately from out state and sent their job foreman Glen Spillinan out on site that same day. The next day an additional 5 drying trucks were on-site extracting water and removing carpet padding.

Amazingly, that same day hundreds of air movers and de-humidifiers arrived on-site by a dedicated gentleman that drove all night straight through from Indiana. The equipment was immediately put in operation in attempt to minimize and control further mold damage to the building structure & unit owners’ furnishings.

In the time consuming and complex manner of unit access performing the “dry-out” and ”tear-out” of the 60 affected units, it is most refreshing to find a company demonstrating a professional dedication far beyond the normal “run of the mill” business practice and procedure found in most companies these days.

Words cannot express our appreciation regarding your willingness to work with us for a minimum financial amount pending payment receipt from our insurance carrier. A local company like yours is truly a treasure to find and will not be forgotten by this association in the future and are confident that your company will have great future success by the way you have serviced our, association and residents.

Sincerely,

Stephen McClure, C.A.M
SWCA, INC.

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